Use Analysis to Drive New Growth

Thank you to all the attendees at today’s ACS 2012 panel on marketing and technical sales for start-up and growing businesses.  Below is the presentation I gave at today’s talk.    See the list of resources linked below for references.  Next week we’ll be releasing a white paper to compliment this talk.  Please sign up for our newsletter on the homepage to get notification and the link.  It requires flash to view.  If it does not load immediately, hit reload on your browser.

1. “Hidden flaws in strategy: Can insights from behavioral economics explain why good executives back bad strategies?” by Charles Roxburgh McKinsey Quarterly May 2003  http://www.mckinseyquarterly.com/Strategy/Strategic_Thinking/Hidden_flaws_in_strategy_1288

2. Harvard Business Review: “The End of Solution Sales” by Adamson, Dixon, and Toman HBR, July – August 2012, pgs 61-68

 

 

 

 

 

Leverage Analytics in the Frederick News Post

Last week I gave a talk at the Frederick Innovative Technology Center on the importance of having a good strategy and why strategy is important to business leaders and stakeholders.  The Frederick News Post did piece on the talk: Speaker’s message: Strategy key to success in business.  The turnout was great and the audience was engaged in the topic.  I’ve posted the prezi below and on the strategy page of this website.

Starting and running a small business can be overwhelming, but it is important to be able engage in strategic thinking regularly.  I hope the talk gave attendees an opportunity to think about their business outside of the hustle and bustle of daily activities.  The objective of these talks is to give business leaders a chance to assess why and how they do what they do and create breakthroughs in their thinking.

More Insights Please

Good business decisions are driven by insight.  Insights come from understanding facts and from assessing situations.  Good strategy grows out of these insights.  The raw ingredient that allows managers to have insights into their business situation is data (the facts) and time to think about, discuss, analyze, and assess the data and its implications.  That is the creative part.  Creative thinking takes time.  It can’t be crammed into a 15 minute break between two meetings.  You have to create an environment where you have the time and the atmosphere to properly sit and think about your situation.  I used to use the 2 hour commute to and from work to do this.  Nothing like two hours in traffic to stimulate thought!

If you are a leader responsible for setting direction for your business or organization, create a time and place for this type of thinking.  In the book, The Power of Focus, authors Canfield, Hansen, and Hewitt discuss the need for this type of reflective thinking.  It is critical to living life on purpose and to taking yourself beyond reactive to proactive.

Who’s Setting Strategy In Your Business?

Time and again I hear from small business owners that they just don’t have the time to create a strategy for their business.  The question I have to ask in response is, if you aren’t going to invest the time in your business strategy, who is?

Make a list of all the things you do every day.  Next to each task write the name of the person who you would delegate that responsibility to if you were incapacitated tomorrow.  Now, write this down at the top of your list: “Devise Company Strategy and Guide for Next 1-2 Years”.  Would you delegate this task before the others on your list if you could only do one thing?

If the answer is no, then get your act together.  Train you team to handle all the smaller easily delegated urgent but less important matters and start to carve time out to work on strategy and leadership every week.  No excuses.  It’s always easier to focus on small fires than to take on the big challenge of business strategy and leadership, but you need to do it.

Great Businesses Master Operational Effectiveness

In business, as in life, there are truly great performers and there are mediocre and bad performers.  Great businesses manage to get a lot right.  Operational effectiveness is a foundational trait that every great business must have.  Without effective business operations, even a great strategy will be stunted.   How you operate your business also directly impacts your ability to see and take advantage of growth potential.  Often, the process of trying to scale up to meet a large customer’s order uncovers the weaknesses in your operations.

Be proactive.  Develop a game plan to identify and tackle your weak links.  While they don’t need to become your strongest assets, weak links should be improved so as to not limit the potential of your business.  Create more value by improving how you do things, instead of trying to take on more different things.  Question everything in an effort to clarify if processes are working or if they need to be updated.  You may uncover all kinds of waste and costs that you didn’t know existed.  In the end, you’ll often see returns to your bottom line just by going through this process.

Designing Your Business For Success

Why do we say we’re building businesses, but never designing businesses?  Your business needs design.  Engineers design new products before they build them (imagine what you’d get if they didn’t!)  Your business is a system that exists to produce a result, like a product.   Like any good product engineer, you should be the master of your business’s design.

A key component in designing your business is to understand that the parts of the business must work together to achieve the objective.  The elements of a good system work coherently to build advantages.  Likewise, your business’s action plans and policies should work together to create advantages that help it achieve objectives.

An example will help to serve my point.  If your business is competing on a strong customer service model, your HR and general management policies had better foster a very strong inner work life for your employees.  Why?  You don’t just want content employees, you want team members that enthusiastically champion your cause by providing the best service in the industry.  If stellar customer service is your competitive advantage your organization needs to go beyond the obvious training and create an environment that is designed to support the positive *inner work lives of its team.  That requires training managers in the skills required to positively affect their teams’ inner work lives.  Zappos is a prime example of a company that has designed itself through coherent policies to attract, retain, and promote team members and attitudes that solidify its core competitive advantage in customer service.

Design is coordinating policies and actions across the entire enterprise to create highly effective systems.  Is your company designed for success?

__________________________

*An excellent book that describes the influences on employee inner work life is The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work by Dr. Teresa Amabile and Dr. Steven Kramer.  I highly recommend this book for any manager trying to motivate their team.

 

Stay on Target: Opportunities Abound

There is a common problem in many entrepreneurial business ventures- too many opportunities.  Entrepreneurs have a knack for identifying compelling business opportunities.  Moreover, they are adept at creating opportunities, a very important skill.  However, context is everything.   Obviously this can be a very good thing.  But in a new venture that’s trying to achieve a specific goal, chasing an ever increasing list of new opportunities with little or no discipline can be a serious roadblock to success.

For firms that have not yet fully exploited their a market opportunity, every distinct opportunity chased divides the effectiveness of the current business operations.  A focused set of business objectives, by contrast, allows the business to coordinate actions and functional units to achieve specific goals.  The solution then is to be disciplined in assessing opportunities.  Keep your focus on the things that drive your business performance, but adopt a culture of experimentation to build empirical evidence for new opportunities.  This requires small investments to test out the opportunity before making big bets and diverting critical resources. Also, be disciplined about how many of these “opportunity experiments” you perform at once.  Having too many of even these small experiments running will make it hard to apply the necessary attention to assess their potential.

Managers almost always underestimate the negative effects (i.e. unintended consequences) of opportunity chasing on their business’s performance.  By taking a disciplined approach to vetting opportunities you can effectively keep performance high while limiting organizational distraction.

Startups: Draft a Strategy, Not a Business Plan

A colleague recently told me that one of his clients, a Stanford MBA, told him that “nobody does business plans anymore.”  Don’t investors and VCs want to see a business plan?  I think VCs are tired of seeing business plans because they rarely provide value to the company, or the investors.  That’s because they almost never include any description of the company’s strategy.  Any new company must, by definition, overcome obstacles to market entry.  This requires a detailed “diagnosis”* and understanding of these obstacles, problems, and opportunities the company is going to face.  Most business plans don’t include this.  Instead they gloss over the details of these problems in favor of “hockey stick” projections of 5 year revenues and profits.  Experienced investors know these projections are almost always fluffy B.S. – and they routinely discount them.

Second, the typical business plan does not include the second component of a good strategy, a “guiding policy” that sets forth the method the company will pursue to overcome the obstacles.  This guiding policy defines the approach your firm will take, and importantly also helps to define what approaches will not be used.  The guiding policy also outlines the sources of advantage that will be employed in the approach.  This is of great interest to potential investors because they want to know what advantage (often called competitive advantage) you have over others in the market that would allow you to secure business.  The guiding policy creates a framework for the third component of a good strategy, the coherent actions.

Crafting a coherent action plan is critical to startup companies.  ”Coherent actions” flow from the guiding policy, and are the detailed actions, methods, resources, and plans you put in place to traverse the obstacles.  Coherent actions should be designed to work together.  Notice the term resources above.  That is your required investment.  A good strategic document will provide investors with your resource requirements and the use of funds.  If you don’t know this, you’re wasting your time.

Let’s take a step back and look at this from the investor’s perspective.  I’m your potential investor and you want my money.  I want to know if you will be able to do something with my money that will ultimately generate more value than I can generate by putting it somewhere else.  If you present me with a thin projection of future returns based on nothing substantial, I will not be impressed.  If, however, you present an honest strategy that considers the real risks and a clear headed policy and set of actions to overcome these obstacles, at least you will have gained my respect and trust.  If your investors don’t trust you, they will never let you put their capital at risk.

For more details on what a good strategy is, download our white paper: What is Good Strategy, Really?

* The terms “diagnosis,” “guiding policy,” and “coherent actions” were coined Richard Rumelt and described in his book Good Strategy/Bad Strategy: The Difference and Why it Matters.  You can get the book here.

Business Strategy Requires Choice

A big question for any entrepreneur is what opportunities to move on and what opportunities constitute a distraction from you primary business. One of the key character traits of an entrepreneur is the ability to see opportunities that other don’t recognize. Once the entrepreneur begins the business, and starts to interact with other businesses, it may seem as though there are so many opportunities that it becomes difficult to filter the good from the bad. Most startups are undercapitalized to start with, so staying focused is important. That said there are countless instances where the ultimate business does not resemble the original business idea.

Take Paypal for instance. I’ve read that the founders originally were developing a technology to perform wireless secure financial transfers. The Paypal system as we know it was an offshoot of the main software project that was loaded on the company’s website as a demo. When it turned out that more people were using the website version they eventually turned their focus to that and created the application in its current form. So, sometimes it is worth the change in focus if the opportunity has a more solid business model. In this case, the company had new customers from ebay coming to use their product demo. When the numbers were too significant to ignore they changed focus.

Here is the rub, there may always seem like another better business opportunity but unless you stick with one thing long enough you will never actually be able to take full advantage of it. Here are some simple things to keep in mind when deciding whether to pursue a new opportunity.
1. Does the new business venture add value to your current business line or would it be better as a stand alone venture?
2. Can you easily monetize the idea to generate cash flow?
3. How capital intensive is the new business focus relative to your current core business? Will it require additional capital beyond what you have access to now?
4. Do you have private investors? If so consider how this change will be perceived by them.
5. Does the new focus offer a greater ROI, faster return, a larger or more robust market?
6. Does the new focus fit within your core competencies?

Taken together the answers to these questions will help you decide whether it makes sense to change focus and if so how to do it. Remember that if you’ve already taken investment capital then you have an obligation to your investors to use that money accordingly.